1. Scope of Policy
This cancellation policy applies to all furniture and home products, including related accessories, sold by the Oceangemsjewelrydecorllc website within the United States. By browsing or placing an order, users agree to comply with this policy.
2. Order Cancellation Rights
Customers have the right to request order cancellation before the product is shipped. For cancellation requests received before shipment, we will cancel the order and provide a full refund.
For orders that have already been shipped, cancellation is no longer available. Customers must receive the product and follow our return process if they wish to return the item. Return eligibility, return shipping costs, and refund procedures are subject to our Return Policy.
3. Applicable Users
This policy applies to all consumers.
4. Conditions for Cancellation
(1). Cancellation Before Shipment
Customers may request to cancel their order before the order has been shipped.
If the cancellation request is received and approved before shipment, Oceangemsjewelrydecorllc will cancel the order and issue a full refund to the original payment method within 2 business days.
No return process is required for orders successfully canceled before shipment.
(2). Cancellation After Shipment
Once an order has been shipped, it cannot be canceled directly while in transit.
If customers wish to cancel an order after shipment, they must:
Receive the product first;
Contact Oceangemsjewelrydecorllc customer service within 14 days after delivery;
Return the product according to the return instructions provided by customer service.
Refunds will be processed after the returned product is received and inspected
Products eligible for cancellation must be new, not affecting their resale, and must include all original packaging, accessories, and manuals.
5. Scope of Cancellation
Cancellation requests can apply to individual items or the entire order, but must comply with the above product condition requirements.
6. Cancellation Process
Customers must submit a cancellation request via email to info@oceangemsjewelrydecorllc.com, including the order number and details of the items to be canceled.
7. Cancellation Confirmation
Oceangemsjewelrydecorllc will review the request within 24 business hours of receipt. The review includes verification of product condition and order information. Once approved, the customer will be notified of the specific steps to proceed.
8. Shipping Costs for Returns
Return shipping costs are fully covered by Oceangemsjewelrydecorllc and prepaid shipping labels will be provided. Customers are not required to pay any additional fees. The company ensures safe transportation and bears all associated costs.
9. Return Address
Customers should send canceled items to the following address:
7637 ISABELLA DR, Apt D, Port Richey, FL 34668, United States
Please contact customer service via email before shipping to obtain authorization or further instructions.
10. Customer Support and Contact Information
For any questions regarding the cancellation process, customers may contact Oceangemsjewelrydecorllc customer service:
Email: info@oceangemsjewelrydecorllc.com
Phone: +1 (407) 531-2277
Working Hours: Monday to Friday, 08:00–18:00(Eastern Time)
The company commits to responding to all emails within 24 business hours and providing necessary guidance.
11.Store Information
This website is owned and operated by OCEAN GEMS JEWELRY & DECOR LLC:
Company Name: OCEAN GEMS JEWELRY & DECOR LLC
Address: 7637 ISABELLA DR, Apt D, Port Richey, FL 34668, United States
EIN: 92-0464165
Phone: +1 (407) 531-2277
Email: info@oceangemsjewelrydecorllc.com
Opening Hours: Monday to Friday, 8:00– 18:00 (Eastern Time)
Customer service will respond within 24 business hours